Come33 cares about every member's privacy. This policy transparently explains how we collect, use, store, and protect your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
Come33 fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA) in all aspects of member personal data management.
Come33 ("we", "Platform") deeply values the privacy and trust placed in us by every registered member. We understand that the personal data you share with us is both valuable and sensitive. That is why we take a responsible and transparent approach in every aspect of data management — from how it is collected, used, and stored, to how it is protected.
This Privacy Policy is drafted in accordance with the provisions of the Malaysia Personal Data Protection Act 2010 (PDPA) and applies to all users who access or use the come33 platform, whether via website, mobile app, or any other related digital channel.
We are committed to never selling, renting, or trading your personal data to any third party for marketing purposes without your explicit consent. Your trust is our most valued asset, and we ensure every decision involving your data is made responsibly.
Come33 collects various types of personal data to enable us to provide a complete, secure, and personalized service to every member. The data we collect can be categorized into several main categories:
| Data Category | Type of Information | Primary Purpose |
|---|---|---|
| Identity Data | Full name, MyKad number, date of birth, gender | Identity Verification & KYC |
| Contact Data | Phone number, email address, residential address | Communication & support |
| Financial Data | Bank account number, bank name, transaction records | Payment Processing |
| Technical Data | IP address, device type, operating system, web browser | Security & fraud detection |
| Usage Data | Betting history, games played, active hours | Personalisation & analytics |
| Communication Data | Support chat logs, email history, feedback | Service improvement |
All data we collect is directly relevant to the provision of come33's services. We do not collect data beyond what is strictly necessary for the stated purposes — this is the principle of "minimum data collection" that we strictly adhere to.
The personal data we collect is used solely for legitimate and transparent purposes. Below is a full list of how come33 uses your data:
Come33 does not sell, rent, or disclose members' personal data to third parties for commercial purposes. However, there are limited situations where we need to share your data with certain parties in order to deliver our services properly:
All third parties involved in processing come33 member data are required to comply with strict security and confidentiality standards. We only share data that is strictly necessary and do not exceed the scope of the permitted purpose.
Come33 continuously invests in robust security infrastructure to ensure your personal data is always protected against unauthorized access, disclosure, alteration, or destruction. The key security measures we employ include:
Your personal data is retained for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable laws and regulations. Once the lawful retention period expires, your data will be securely deleted or anonymised using irreversible methods.
Come33 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions smoothly. Cookies are small text files stored on your device when you visit our platform.
There are several types of cookies we use:
You can manage your cookie settings through your web browser preferences at any time. However, disabling essential cookies may affect your ability to fully use certain features of the come33 platform.
As a data subject under Malaysia's PDPA, you have specific rights regarding the personal data we hold. come33 respects and facilitates the exercise of these rights:
You have the right to request a copy of the personal data we hold about you at any time.
You have the right to request correction of any inaccurate or outdated personal data.
You have the right to request restriction of your data processing under certain circumstances provided by law.
You have the right to object to the processing of your data for direct marketing purposes at any time.
You have the right to receive your data in a machine-readable format and transfer it to another provider.
You have the right to request deletion of your data under certain circumstances, subject to our legal obligations.
To exercise any of the above rights, please contact the come33 support team via FAQ page us. We will process your request within 21 business days in accordance with the provisions of Malaysia's PDPA.
Come33 takes child protection extremely seriously. Our platform is strictly intended for users aged 18 and above only. We do not knowingly collect, process, or store any personal data from individuals under the age of 18.
Should we discover that a child's personal data has been collected without our knowledge — for example through registration using false information — we will immediately delete that data and close the relevant account without any compensation.
Come33 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other relevant operational reasons. All amendments will be published on this page along with the most recent update date.
If we make material and significant changes to this Privacy Policy — particularly those that could significantly affect your rights or how we use your data — we will endeavour to notify you via a prominent notice on the platform or by email to the address registered to your account at least 14 days before such changes take effect.
Your continued use of the come33 platform following any amendments to the Privacy Policy constitutes your acceptance of the updated version. We therefore encourage you to review this page periodically.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how come33 handles your personal data, we encourage you to contact our team. We are committed to providing a clear and satisfactory response within a reasonable timeframe.
You can reach us through the following channels:
We don't just comply with the law — we go further to ensure your privacy is protected at all times.
All data transmitted between your device and come33's servers is protected by 256-bit SSL encryption — the same security standard used by leading banking institutions in Malaysia.
The come33 Privacy Policy is drafted and regularly updated to ensure full compliance with Malaysia's Personal Data Protection Act 2010 — safeguarding your rights as a user.
Only authorised come33 staff may access sensitive member data, and every access is automatically logged for audit and internal accountability purposes.
Come33 conducts regular independent security audits to identify and address any system vulnerabilities before they can be exploited by unauthorized parties.
Come33 has never and will never sell, rent, or trade members' personal data to advertisers or third parties for commercial gain.
In the event of any security incident involving your data, come33 is committed to notifying you within 72 hours, in line with international best practices.